Here are some of our frequently asked questions about our store

 

 

What is your return policy?

Our return policy allows 30 days from when you receive your order to do a return/refund or exchange. We understand that things happen and we wouldn't want you to be unhappy about your order so we have a no-questions asked return policy. Just email our team at hello@priority-house.com and we will help you with your return.

 

When will I receive my order?

Please allow our team 1-2 business days to fulfill your order and then the delivery time based on which shipping option you chose. Typically we fulfill orders the same day but we try our best to always make you a priority. 

  

What are the shipping options?

We have various USPS shipping options that you may see when you checkout. They vary from overnight shipping or normal ground shipping options so that we can give you as much options as possible for when you want to receive your order. 

 

What if I don't like the items I got?

No worries! We understand things can be different from buying things over the computer than in person. So feel free to email our team at hello@priority-house.com and we can help you out with a return or exchange. 

 

What if I receive damaged goods?

Unfortunately this can happen and sometimes it could be at the fault of the shipping company but not to worry we'll easily help you get a new order out to you as quickly as we can. Please email our team at hello@priority-house.com for further assistance. 

 

Do you ship internationally?

Unfortunately at this moment we do not ship internationally but we plan on doing so in the future! 

 

 

For any other questions or concerns you might have, please use our Contact Us page to get in touch with us. 

- Priority House Team